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Medical Revenue Cycle Specialist - Collections
Job
Neuropax Clinic
Creve Coeur, MO (In Person)
Full-Time
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Job Description
Neuropax Clinic Revenue Cycle Management Team Member•
Focus:
Collections STL Plastic & Hand Surgery, Inc d/b/a Neuropax Clinic is adding a full-time position to work with our RCM team focusing on collections. Neuropax Clinic is a privately-owned leader for Chronic Nerve Pain Surgery following operations, accidents and injury. We diagnose and treat patients suffering from nerve compression, post-herpetic neuralgia (PHN), abdominal cutaneous nerve entrapment syndrome (ACNES), diabetic neuropathy (DN), migraine / occipital neuralgia, and chronic pain after falls, car accidents, and surgery. We are seeking a motivated, energetic, positive, focused and detailed individual to join our team. Primary Responsibilities for RCM/ Collections Collection Responsibilities including but not limited to:- Insurance Payor and Patient contact
- Proactively reaching out to Insurance Payors and patients to diligently work outstanding balances while leveraging all available communication options: phone, mail, fax and email.
- Account monitoring
- Regularly reviewing accounts to identify overdue balances and prioritize collection efforts based on aging criteria.
- Debt collection escalation
- Following established protocols to escalate delinquent accounts to appropriate collection agencies.
- Dispute resolution
- Investigating and resolving billing disputes with patients and insurance companies, including working with coders and Providers to address coding errors or claim rejections.
- Reporting and analysis
- Generating reports on collection performance metrics, identifying trends, and proposing strategies to improve collection rates.
GENERAL RESPONSIBILITIES AND QUALIFICATIONS
General responsibilities include:- Working directly with RCM team members, Practice manager and clinical staff on collections, appeals, and denials from insurance payors
- Preparing reports as requested
- Supporting the Practice with non-clinical administrative needs specific to data entry of lien information and as required on an exception basis Qualifications Requirements
- Commitment to a high level of customer service
- Solid basic mathematical skills
- Strong oral and written communication skills
- Proficient in Microsoft Excel, Word & Outlook
- Able to work independently and with a team
- Focus on details, accuracy and timeliness Helpful but not required:
- Experience working with electronic medical record systems (Neuropax uses the Athena system)
- Working knowledge of medical jargon and anatomy
- Experience working on a revenue cycle management team and specifically in collections __________________________________________________________________________________ Compensation will be commensurate based on experience and qualifications.