Collections Specialist

Description We are looking for a motivated and detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing accounts receivable and resolving collection issues efficiently. If you are a self-starter with strong communication skills and a passion for delivering excellent customer service, this position offers a great opportunity to grow in a supportive and collaborative work environment.

Responsibilities:

• Oversee and manage the collection process for commercial and consumer accounts, ensuring timely payments.
• Address and resolve exceptions flagged by AI-driven systems, maintaining accuracy and compliance.
• Coordinate with clients to resolve outstanding balances and negotiate payment arrangements when necessary.
• Maintain detailed records of collection activities, payments, and account statuses.
• Collaborate with internal teams to streamline the collections process and improve efficiency.
• Analyze accounts receivable data to identify trends and recommend process improvements.
• Ensure compliance with company policies and relevant regulations during all collection activities.
• Provide excellent customer service by addressing client inquiries professionally and promptly.
• Assist with the implementation and optimization of new AI tools to enhance collection operations. Requirements
• Proven experience in collections, with a focus on commercial or consumer accounts.
• Familiarity with AI-driven tools and their applications in financial processes.
• Strong communication skills, with the ability to articulate solutions clearly and professionally.
• Self-motivated and able to take ownership of the collections function independently.
• Exceptional organizational skills and attention to detail.
• Proficiency in analyzing financial data to identify issues and opportunities.
• Customer-focused mindset, ensuring positive interactions with clients.
• Flexibility to work both in-office and remotely, with a commitment to meeting set expectations.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .