Collections Specialist

We are looking for a motivated and detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing accounts receivable and resolving collection issues efficiently. If you are a self-starter with strong communication skills and a passion for delivering excellent customer service, this position offers a great opportunity to grow in a supportive and collaborative work environment.

Responsibilities:

• Oversee and manage the collection process for commercial and consumer accounts, ensuring timely payments.
• Address and resolve exceptions flagged by AI-driven systems, maintaining accuracy and compliance.
• Coordinate with clients to resolve outstanding balances and negotiate payment arrangements when necessary.
• Maintain detailed records of collection activities, payments, and account statuses.
• Collaborate with internal teams to streamline the collections process and improve efficiency.
• Analyze accounts receivable data to identify trends and recommend process improvements.
• Ensure compliance with company policies and relevant regulations during all collection activities.
• Provide excellent customer service by addressing client inquiries professionally and promptly.
• Assist with the implementation and optimization of new AI tools to enhance collection operations.