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Collections Specialist
Job
Robert Half
Charlotte, NC (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support commercial receivables activities for a construction and contractor-focused organization in Charlotte, North Carolina. This Long-term Contract opportunity is well suited for someone who can manage business-to-business collections with professionalism, maintain strong customer relationships, and help protect cash flow through timely follow-up and sound credit judgment. The ideal candidate brings experience working with commercial accounts and is comfortable reviewing credit-related information while partnering with internal teams to resolve outstanding balances.
Responsibilities:
- Manage business-to-business collection efforts for commercial accounts by contacting customers, following up on past-due balances, and documenting account activity accurately.
- Review aging reports regularly to prioritize collection actions and reduce outstanding receivables in a timely manner.
- Evaluate credit-related information and assist with processing credit applications to support informed account decisions.
- Partner with sales, customer service, and accounting teams to investigate billing questions, payment disputes, and account discrepancies.
- Communicate professionally with clients to negotiate payment timing, secure commitments, and maintain positive business relationships.
- Support credit approval activities by reviewing account history and escalating higher-risk situations when appropriate.
- Maintain complete and organized records of collection correspondence, payment arrangements, and account status updates.