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Bilingual Collections Agent
Job
Advanced Personnel Resources2
Greensboro, NC (In Person)
Full-Time
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Job Description
Essential Functions and Responsibilities Contacts and engages with members by phone, email, and SMS texting to notify of their delinquent status and initiate collecting on loans, credit cards, and overdraft deposit accounts. Utilizes skip-tracing techniques and tools to locate and contact members with difficult-to-reach accounts. Assists members in understanding their financial obligations, obtaining payments, and establishing realistic repayment plans. Follows up when repayment plans are not met. Documents all communication, payment arrangements, and processes related to collections efforts in a timely and detailed manner within required databases. Makes decisions, using ethical collection techniques and financial analysis which mitigate Truliant's risk of loss while preserving member retention and promoting member loyalty. Utilizes multiple operating systems to maintain accounts throughout the collections process.