Collections Specialist

We are looking for a Collections Specialist to support the national accounts team in Huntersville, North Carolina. This position focuses on reducing aged receivables, strengthening account follow-up practices, and ensuring payment activity aligns with customer billing portals and internal records. The ideal candidate is comfortable managing high-volume business accounts, working through complex outstanding balances, and using Excel to organize and analyze receivables data.

Responsibilities:

• Manage collection efforts for a large portfolio of business accounts with significant past-due balances and complex service-related invoices.
• Review aging reports in depth, prioritize overdue receivables, and take action to reduce long-outstanding balances across national accounts.
• Reconcile account details between internal records and customer payment portals to confirm billing accuracy and support timely collections.
• Assist with customer portal access, setup, and maintenance for collection and billing activities when account requirements vary by client.
• Use Excel tools such as filters, lookup functions, and pivot tables to maintain accurate aging data and identify collection trends.
• Partner closely with accounting, billing, and operations teams to resolve disputes, clarify account status, and improve payment follow-up.
• Keep detailed records of collection activity, customer communication, and resolution progress to support reporting and account visibility.
• Contribute to a fast-paced onsite receivables environment while helping balance workload coverage across the accounts receivable team.