General Business - Collector II

We are looking for a collections specialist to support delinquent account resolution for a long-term contract opportunity based in New Jersey. In this role, you will engage with customers to address past-due balances, investigate account information, and help drive timely resolutions while maintaining a high standard of service. The position is well suited for someone who can manage competing priorities, communicate effectively, and work confidently across research, documentation, and customer interaction.

Responsibilities:

• Contact customers with overdue accounts to discuss payment status, identify barriers to resolution, and work toward acceptable repayment outcomes.
• Perform account research using credit files, application records, online resources, and approved investigative tools to locate customers or related collateral information.
• Review delinquent account details carefully and document findings, next steps, and customer interactions with accuracy and consistency.
• Address customer concerns by identifying underlying issues, clarifying account information, and guiding callers toward practical solutions.
• Manage a steady volume of collection activities while balancing follow-up tasks, research assignments, and inbound or outbound communication.
• Use computer-based systems and standard office software to update records, prepare correspondence, and maintain organized account documentation.
• Apply sound judgment when prioritizing collection efforts based on account status, urgency, and available information.