Call Center Collections Representative 3.2 3.2 out of 5 stars Las Vegas, NV 89101 $16
- $19 an hour
- Full-time Check City Partnership, LLC 167 reviews $16
- $19 an hour
- Full-time Call Center Collections Representative NW Las Vegas (Summerlin Area) ?
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Schedule:
Full-Time | Set Shifts | Rotating Saturdays Join a Team That Invests in Your Success Looking for a stable, full-time career with consistent hours, competitive pay, performance bonuses, and opportunities for advancement? Check City is hiring Call Center Collections Representatives to join our growing team in NW Las Vegas. If you're confident on the phone, enjoy helping people find solutions, and thrive in a fast-paced, goal-oriented environment, we'd love to hear from you. Whether you have previous collections experience or a strong customer service background, we'll provide the training and support you need to succeed. Why You'll Love Working at Check City ? Competitive hourly pay ($16.00
00) ? Performance-based bonus opportunities ? Full-time position with set schedules ? Medical, dental & vision insurance ? Paid holidays and paid time off ? 401(k) with company match ? Paid training and ongoing professional development ? Career advancement opportunities—we promote from within ? Supportive, team-oriented workplace What You'll Do As a Call Center Collections Representative, you'll help customers resolve their accounts through respectful, solution-focused conversations while providing outstanding customer service.
Responsibilities include:
Contact customers by phone, text message, and email using our omni-channel communication system. Assist customers with resolving past-due accounts through professional and empathetic conversations. Negotiate payment arrangements and establish flexible payment plans. Update customer information and maintain accurate account records. Deliver excellent customer service while building positive customer relationships. Meet individual and team performance goals. What We're Looking For We're seeking dependable, motivated individuals with strong communication skills and a customer-first mindset.
Qualifications:
High school diploma or GED required. Must be at least 18 years old. Strong verbal and written communication skills. Excellent listening, problem-solving, and conflict-resolution skills. Typing speed of at least 25 WPM. Basic computer, data entry, and math skills. Previous collections, call center, customer service, banking, financial services, or payment support experience is helpful—but not required. Ability to work in a structured, performance-driven environment. Reliable attendance and strong professionalism. Additional Requirements Comfortable working on-site in our NW Las Vegas (Summerlin area) office. Ability to wear a telephone headset for extended periods. Ability to remain calm and professional during challenging customer conversations. Ability to learn multiple software programs and phone systems. Strong organizational and documentation skills. Ability to meet productivity and performance expectations. Ability to sit for extended periods. Occasionally lift up to 25 pounds. Assist with maintaining a clean and organized work environment. Work Schedule Full-time employees are assigned one of the following schedules:
Schedule A Monday-Friday:
8:00 AM-5:00 PM Rotating Saturdays (approximately every 4th week)
Schedule B Monday-Friday:
10:00 AM-7:00 PM Rotating Saturdays (approximately every 4th week) Saturday Shift 8:00 AM-5:00 PM About Check City Since 1986, Check City has been a trusted provider of financial services, serving customers with integrity, respect, and exceptional service. With more than 65 locations across several states, we continue to grow by investing in our employees and promoting from within. Apply Today! If you're looking for a rewarding career with competitive pay, bonus opportunities, excellent benefits, and room to grow, apply today and become part of the Check City team. We're looking for dependable team members who are ready to make a difference, provide outstanding customer service, and build a long-term career with a company that values hard work and professional growth.
