Collector II- Bilingual Japanese Speaker ONLY

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY

• At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture

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Travel Discounts Program Hilton hotel rates worldwide.

Perks at work:

Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations. What will I be Doing? Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management. Maintain required levels of phone activity, contact percentages and other key performance indicators. Legally, ethically and confidentially handle any correspondence and/or payments received. Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing. Assist all members of collections staff with daily processes and procedures when required!