Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections

Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections Capital Management Services - 2.8 Buffalo, NY Job Details Full-time $17 - $25 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Spanish Customer communication

English Full Job Description Now Hiring:

Bilingual Third-Party Debt Collectors (English/Spanish) Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you. With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.

Position Responsibilities:

Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers Negotiate payment arrangements and secure account resolutions Review account information and communicate balances, payment options, and account status professionally and compliantly Maintain accurate collection notes and account documentation Follow all FDCPA, state, client, and company compliance guidelines on every call Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment

Qualifications:

Bilingual in English and Spanish required Previous third-party collections experience is a plus, but not required Customer service, collections, sales, or call center experience preferred Strong communication, negotiation, and problem-solving skills Ability to work independently while meeting performance goals

CompensationBenefits:

Starting pay of $17.00 per hour Uncapped monthly commission opportunities with average monthly commissions ranging between $1,200 - $1,400 per month $150 Sign-On Bonus after 60 days of employment Medical, Dental, and Vision Coverage 401(k) Retirement Plan Paid Time Off Full-Time Schedule Long-term career growth opportunities

Paid Training:

Fully paid training begins June 1st, 2026

Job Type:

Full-time In-person position Join a company built by collectors, for collectors, and grow your career with a stable and respected third-party collections agency. #ZR