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Collections Specialist
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Robert Half
Melville, NY (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to join our team in Melville, New York on a contract basis with the potential for a long-term opportunity. This position starts out on a flexible 20 hour per week in-office schedule and can expand to full-time hours. The ideal candidates will focus on managing commercial and consumer accounts while helping maintain healthy cash flow through timely follow-up and effective account resolution. The ideal candidate brings strong judgment, persistence, and a customer-focused approach to balancing collections goals with positive client relationships.
Responsibilities:
- Manage a portfolio of commercial and consumer accounts to ensure timely payment and reduce outstanding balances.
- Contact customers by phone, email, and written correspondence to follow up on overdue invoices and negotiate appropriate payment arrangements.
- Review account status, billing details, and payment activity to identify delinquency trends and recommend next steps.
- Work closely with internal teams to research discrepancies, resolve billing issues, and remove barriers to payment.
- Maintain accurate records of collection efforts, customer communications, and account updates within company systems.
- Escalate high-risk or unresolved accounts when necessary and support further recovery actions in alignment with company procedures.
- Monitor aging reports and prioritize collection activity based on account exposure, payment history, and urgency.
- Contribute to ongoing process improvements related to credit and collections operations, including updates tied to system or workflow changes when needed. Requirements
- Experience handling both commercial and consumer collections in a detail-oriented business environment.
- Working knowledge of credit and collections practices, including account follow-up, dispute resolution, and payment negotiation.
- Ability to interpret billing information, account histories, and aging reports with strong attention to detail.
- Strong verbal and written communication skills with the ability to manage sensitive conversations effectively.
- Proficiency in documenting collection activity and maintaining accurate account records.
- Organized approach to managing multiple accounts, deadlines, and priorities in a fast-paced setting.
- Ability to work independently while collaborating effectively with cross-functional teams.