Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable operations for a medical devices organization in Rochester, New York. This Long-term Contract position focuses on managing both commercial and consumer collections, improving cash flow, and maintaining accurate account records. The ideal candidate brings a detail-oriented approach, strong follow-up skills, and the ability to work effectively in a high-volume environment using systems such as SAP HANA and Microsoft Excel.

Responsibilities:

• Manage outreach efforts for past-due accounts across commercial and consumer portfolios to secure timely payment.
• Review outstanding balances, research account discrepancies, and coordinate with internal teams to resolve billing-related issues.
• Maintain accurate records of collection activity, payment commitments, and account status updates within designated systems.
• Monitor aging reports and prioritize collection actions to reduce delinquency and support cash application goals.
• Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships.
• Support accounts receivable operations by reconciling account details and escalating complex collection matters when needed.
• Use SAP HANA and Excel-based reporting to track performance, analyze trends, and identify follow-up needs in a high-volume workflow. Requirements
• Experience handling business-to-business and consumer collections in a fast-paced setting.
• Working knowledge of accounts receivable principles, billing follow-up, and credit and collections practices.
• Ability to manage a large volume of accounts while maintaining accuracy and consistent follow-through.
• Proficiency with SAP HANA and Microsoft Excel for account research, tracking, and reporting.
• Strong written and verbal communication skills for customer interactions and internal coordination.
• Problem-solving skills with the ability to investigate discrepancies and drive resolution efficiently.

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