Collections Specialist

Description We are looking for a dedicated Collections Specialist to join our team in Rochester, New York. This contract-to-permanent position offers an opportunity to contribute your expertise in collections within a dynamic and detail-oriented environment. The ideal candidate will bring strong skills in commercial and consumer collections, as well as a solid understanding of billing and credit processes.

Responsibilities:

• Manage commercial and consumer accounts to ensure timely collection of outstanding balances.
• Monitor and track overdue payments and follow up with clients to resolve discrepancies.
• Develop and implement strategies to improve collection processes and reduce delinquency rates.
• Collaborate with internal teams to address billing issues and ensure accurate invoicing.
• Prepare and maintain detailed records of collection activities and account status.
• Analyze credit data and payment trends to support decision-making and minimize financial risks.
• Communicate effectively with clients to negotiate payment terms and resolve disputes.
• Provide regular updates to management regarding collection progress and account status.
• Ensure compliance with company policies and relevant regulations during collection activities.
• Assist in identifying areas for process improvement to enhance efficiency and customer satisfaction. Requirements
• Proven experience in commercial and consumer collections.
• Strong knowledge of credit and billing collection processes.
• Excellent communication and negotiation skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in relevant software tools and systems.
• Detail-oriented with strong organizational skills.
• Familiarity with regulatory requirements related to collections.
• Problem-solving skills and a proactive approach to resolving payment issues.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .