Collections Specialist

Description We are looking for a dedicated Collections Specialist to join our team in Syracuse, New York. In this long-term contract role, you will play a key part in handling collection activities and ensuring the efficient management of accounts receivable. This position requires strong communication skills, familiarity with call center operations, and experience with Salesforce and Sage.

Responsibilities:

• Conduct outbound collection calls to follow up on outstanding payments and resolve account issues.
• Handle inbound calls professionally, addressing customer inquiries regarding billing and payment processes.
• Utilize Salesforce and Sage software to manage customer accounts and track collections.
• Maintain accurate records of all interactions and payment arrangements in the CRM system.
• Collaborate with internal teams to address discrepancies and provide solutions for overdue accounts.
• Monitor accounts receivable and generate reports to track collection progress.
• Ensure compliance with company policies and procedures during all collection activities.
• Assist with minimal accounting tasks, such as reconciling accounts and processing payments.
• Recommend strategies to improve collection efficiency and reduce outstanding balances.
• Provide exceptional service to customers while maintaining a firm yet empathetic approach. Requirements
• Previous experience in a call center environment, preferably in collections.
• Proficiency with Salesforce and Sage software systems.
• Basic knowledge of accounting principles and accounts receivable processes.
• Strong communication and negotiation skills to effectively manage customer interactions.
• Familiarity with CRM systems and ability to maintain detailed records.
• Experience with billing functions and claim administration.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Knowledge of collection processes and techniques to achieve desired outcomes.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .