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Collections Specialist
Job
Robert Half
Tonawanda, NY (In Person)
Full-Time
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Job Description
Description We are looking for a skilled Collections Specialist to join our team in Tonawanda, New York. In this Contract to permanent position, you will be responsible for managing accounts receivable, resolving customer disputes, and ensuring timely collections for a designated portfolio of clients. This position is ideal for someone with a strong background in collections and customer service who thrives in a fast-paced environment.
Responsibilities:
- Oversee accounts receivable for a portfolio of customers, ensuring prompt invoice collection and minimizing financial losses.
- Investigate and resolve customer disputes, providing accurate documentation and exceptional service.
- Collaborate with the credit department to assess and manage credit risk for assigned accounts.
- Set annual personal goals aligned with company objectives and track progress toward achievement.
- Coordinate with sales and operations teams to address challenges related to collections, including customer restrictions or account changes.
- Utilize key systems and software tools to research, retrieve, and share necessary documentation with customers.
- Perform skip tracing, process refunds, and address returned checks and mail as part of collections support.
- Manage the preparation of dunning letters, collection agency packages, and third-party inquiries.
- Assist with unassigned accounts by handling release calls and ensuring proper payment processing.
- Complete additional tasks as required to support collections and customer account management. Requirements
- Associate's degree in accounting, business, or equivalent work experience of four years.
- At least one year of prior credit and collections experience, preferably with a large-volume, customer-focused organization.
- Proficiency in accounting software systems and tools such as CRM, Epic Software, and ADP.
- Strong communication skills with the ability to handle customer inquiries professionally.
- Excellent analytical and problem-solving abilities to resolve disputes effectively.
- Highly organized with keen attention to detail to ensure accurate record-keeping.
- Assertive and persuasive demeanor to manage collections efficiently.
- Familiarity with accounts receivable processes, billing functions, and claim administration.