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Collections Specialist
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Robert Half
Victor, NY (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collections, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and resolution of outstanding balances. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.
Responsibilities:
- Contact commercial and consumer customers regarding past-due accounts and guide timely payment resolution through careful follow-up.
- Review open balances, research account history, and identify issues related to billing, payment status, or disputed charges.
- Coordinate with internal teams to resolve invoice concerns and remove obstacles that may delay account settlement.
- Maintain accurate records of collection activity, customer communications, payment commitments, and account updates.
- Monitor aging reports and prioritize collection efforts based on risk, account status, and outstanding balance levels.
- Support credit and collections operations by evaluating account trends and escalating complex or high-risk situations when needed.
- Assist with billing collection activities by reconciling account discrepancies and confirming proper application of payments. Requirements
- Experience handling both commercial and consumer collections in a detail-oriented business environment.
- Working knowledge of credit and collections practices, including account aging, payment follow-up, and dispute resolution.
- Ability to investigate billing issues and coordinate effectively to resolve account discrepancies.
- Strong written and verbal communication skills with the ability to manage sensitive customer interactions tactfully.
- High attention to detail and accuracy when documenting collection efforts and updating account information.
- Proficiency with standard business systems and spreadsheets used for receivables, collections, and reporting.