A/R Portal Specialist

Who We Are Ritz Safety strives to deliver value every day to our customers, offering high-quality safety products, facility safety solutions and a wide array of value-added services. Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries worldwide. With 18 locations across the U.S. the mission remains the same; help ensure the safety of your workforce and workplace and to assist you with our value-added services. The Position This cross-functional role combines responsibilities in general accounting support with customer account coordination, focusing heavily on portal-based activities, payment reconciliations, and collections. This individual will act as a bridge between the Accounting and CSR teams to ensure seamless communication and resolution of billing-related issues. This full-time position will be based out of our Corporate Headquarters in Dayton, Ohio.

Key Responsibilities:

Manage the upload of invoices and credits into customer portals. Investigate and resolve unapplied or misapplied payments by coordinating with internal systems and departments. Monitor and maintain accuracy of all financial documents uploaded to customer portals. Ensure timely processing and updates in customer portals to support on-time payments. Actively engage in collections efforts for outstanding invoices, with a focus on communication through customer portals or direct outreach. Collaborate with the assigned CSR to resolve invoice issues, including those related to returns, unit of measure discrepancies, and credit/rebill situations. Track ongoing disputes or payment delays and follow up consistently to ensure resolution. Serve as the point of contact for customers regarding payment delays, disputes, and clarification requests. Clearly communicate the reason for any outstanding balances and expected next steps. Route complex corrections or adjustments to the designated CSR.

Qualifications:

2+ years of experience in general accounting, data entry, or customer service. Excellent communication, problem solving and organizational skills Strong attention to detail, organizational skills, and time management. Strong written and verbal communication skills. Ability to work collaboratively across departments and with external customers.

Preferred Skills:

Familiarity with ERP systems (e.g., Prophet 21 / P21). Experience with B2B customer portals and invoice reconciliation (e.g., Oracle, Ariba, Coupa). Knowledge of invoicing, credit memos, billing discrepancies, and collections procedures. Problem-solving mindset with a customer-focused approach.

Pay rate:

DOE Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Accounting:

2 years (Required) Ability to

Commute:

Dayton, OH 45459 (Required)

Work Location:

In person