Credit and Collections Representative

Ready to put your collections and customer service skills to work? Join Porta Kleen and play a key role in keeping our business moving while making an impact every day. #INDPKIS We're looking for a dependable Collections Representative to support Porta Kleen's Finance team by managing customer accounts, resolving payment issues, and helping maintain healthy cash flow through consistent and professional collections practices. This role plays a key part in maintaining accurate financial records while building positive customer relationships and supporting daily accounting operations. What You'll Bring Strong analytical and problem-solving skills with the ability to review account activity, identify discrepancies, and determine effective solutions. Professional communication skills with the ability to interact confidently and respectfully with customers, vendors, and internal teams. Customer-focused mindset that balances relationship building with accountability and timely payment resolution. Excellent organization and time management skills with the ability to manage multiple accounts, deadlines, and priorities in a fast-paced environment. What You'll Do Contact customers regarding past-due balances using phone, email, and customer portals to secure timely payment. Monitor and manage assigned customer accounts while reviewing aging reports and prioritizing collection efforts. Investigate billing discrepancies, disputed invoices, and short payments to ensure accurate account reconciliation. Collaborate with operations, sales, and accounting teams to verify billing information and resolve customer concerns. Post customer payments, adjustments, and credits accurately within accounting systems to maintain current records. Generate invoices, statements, and supporting account documentation as needed. Maintain detailed collection notes and account activity records to support transparency and follow-up efforts. Assist with reporting, account analysis, and audit documentation requests within the Finance department. Identify opportunities to improve collections processes, workflows, and account management efficiency. Provide backup support and assist with additional accounting or administrative projects as assigned. Maintain confidentiality of financial records, customer information, and internal company data. Follow company policies, accounting procedures, and collection guidelines while maintaining professionalism in all interactions. What You'll Need Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent experience may be considered. Previous experience in business-to-business collections, accounts receivable, or customer account management preferred. Proficiency with Microsoft Office applications, including Excel, Outlook, and Word; JD Edwards experience preferred. Strong attention to detail with the ability to analyze account information, maintain accurate documentation, and meet deadlines. Ability to sit and work at a computer for extended periods, perform repetitive data entry tasks, and communicate by phone throughout the workday. Benefits and Perks Competitive salary with opportunities for career growth and advancement Medical, dental, and vision coverage 401(k) with company match Paid time off and floating holidays Volunteer Time Off (VTO) to give back to your community Employee referral bonus program Wellness benefits that support your overall health and well-being Opportunities for professional development, training, and leadership growth Collaborative and supportive team environment Stable company with long-term career opportunities Who Thrives Here You enjoy meaningful work and take pride in contributing to a team that values collaboration, professionalism, and continuous improvement. You communicate effectively, build strong relationships, and look for ways to enhance processes and service. You understand that success comes from accountability, teamwork, and doing the right thing for customers and colleagues. You'll fit right in if you are: Motivated by purpose, service, and delivering results Organized, dependable, and committed to high-quality work A strong communicator who builds positive working relationships Proactive and solution-oriented Adaptable and open to learning and growth Someone who values respect, teamwork, and professionalism We believe a strong workplace is built on trust, innovation, and a shared commitment to excellence—where every team member plays a role in delivering a premier service experience.