Senior Collector Massillon, OH 44646 $22
- $25 an hour
- Full-time $22
- $25 an hour
- Full-time The Senior Collector is responsible for the process in controlling late and/or delinquent accounts.
This position manages delinquent accounts by proactively communicating with members to resolve late payments. Makes recommendations for repossession and charge-offs. Responsible for accurate and timely regulatory reporting for delinquencies, troubled debt restructuring, charge-offs and recoveries. The Sr. Collector optimizes collections on accounts while balancing the goodwill of members with the overall business interests of the credit union. Ensure excellent member service, every member, every transaction, every time. Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plan. Respond to inbound calls, correspondence, and member inquiries in a timely and professional manner. Maintain accurate records of collection activities and monitor payment arrangements and follow up on unresolved accounts. Use internal and external resources to perform skip-tracing and locate members when necessary. Identify hardship situations and provide members with appropriate counseling, education, and payment alternatives. Recommend accounts for further collection action, including repossession, charge-off, or other collection remedies, as appropriate. Responsible for processing approved charge-offs and recoveries accurately and in a timely manner. Responsible for the Negative Shares process; ensure collection efforts and closing of accounts. Assist leadership with automation efforts to ensure timeliness and consistency in operations. Monitor and report all members BK's including filing court paperwork, flagging account and correspondence with courts. Responsible for Collateral Protection Insurance (CPI) process including add to loans, reporting and monitoring. Continually seek opportunities to improve service delivery and operational effectiveness and efficiency. Administer restrictions on member accounts and monitor reports on the system. Responsible for monitoring and reporting accounts to ChexSystems. Prepare monthly delinquent account status reports, departmental/collection activity, negative shares, documentation on repossessions, workout loans, etc., and other operational reports. Assist with monitoring E-Oscar inquiries including maintenance to credit bureau as needed. Manages communications with GCCU's collection agency to ensure proper collections, reporting and monitoring. Communicate effectively, tactfully, and professionally with employees, vendors, and members. Alert management of potential risk exposure. Remain compliant with policies, processes, and legal guidelines/laws/regulations. Perform other related duties as requested and special projects as assigned.
REQUIREMENTS
Previous branch operational experience in a financial institution is required. A willingness to learn new responsibilities to meet the changing demands of the organization. Excellent interpersonal, oral, and written communication skills Ability to multi-task Excellent research and problem-solving skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Availability of working overtime and Saturdays as required. Attention to detail Organization and time management Highly ethical.
Pay:
$22.00
00 per hour
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance
Experience:
Collections or member service with a financial institution. : 1 year (Required)
Work Location:
In person
