Collections Specialist

Collections Specialist at Phaxis Collections Specialist at Phaxis in New Albany, Ohio Posted in 3 days ago.

Type:

full-time

Job Description:

MULTIPLE OPENINGS!

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We are seeking a motivated and detail-oriented Collections Agent to support recovery efforts across third-party accounts, including credit cards, student loans, and commercial collections. This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while meeting performance goals. Key Responsibilities Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection effort Contact debtors via phone, email, and fax to discuss account status and secure payments Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies Process requests for authorization hold removals and ensure timely follow-up Utilize skip tracing techniques to locate hard-to-reach individual Investigate and resolve billing discrepancies, disputes, and client concern Monitor aging reports to ensure timely collection and accurate account status updates Maintain detailed and accurate records of all collection activities and communication Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options Qualification Experience in third-party collections (credit card, student loan, or commercial collections preferred Strong negotiation and problem-solving skills with the ability to handle objections effectively Excellent written and verbal communication skills Ability to work in a fast-paced, metrics-driven environment and meet monthly performance goals High level of professionalism and ability to remain calm under pressure Strong attention to detail and organizational skills Experience with skip tracing tools and techniques Ability to assess financial situations and determine appropriate repayment solutions Proven track record of meeting or exceeding collection targets