Collections Specialist

Collections Specialist Frayer Enterprises - 2.0 Oklahoma City, OK Job Details Full-time $15 - $18 an hour 10 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Microsoft Excel Interpersonal skills Customer service Customer relationship management Typing Grammar Experience Full Job Description Auto Finance USA is one of the leading lenders in Oklahoma for people with less than perfect credit seeking auto loans. Our growing company currently has openings within our auto collections department. If you consider yourself someone who is great at communicating, problem solving and enjoys working customer service- we are lookin for vou!

No experience required:

we will train vou. The Account Manager performs collection efforts on delinquent auto loan accounts and provides additional support to our customers. We like to have fun while we work our accounts! We are looking for both experienced and inexpenenced team members to join our fast-paced environment. It this ad speaks to you, apply with us today to meet our team

Job Duties and Responsibilities:

Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administration Review and contact delinquent accounts dailv Effectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relations stablish and maintain pavment arrangements consistent with companv amidelines Process payments and set customers up on auto debit Record all relative information into the collections system regarding collection calls Resolve customer problems while applying good customer service and in a umely manner Handle general customer service questions while remaining protessional and following company policies and guidelines Make recommendations to management of accounts needing additional attention Trillar ap tacing as necoco to fra focation forniation Meet daily goals set for accounts worked and calls made Meet gualitv and assurance standards for calls monitored Perform other duties as assigned Ability to work overtime based on the needs of the company Mav assist in other related departments as required ov business needs

Physical Job Description:

Verbal and written communication 8 to 9 hours each scheduled work day Sitting and standing positions 8 to 9 hours each scheduled work day Air controleo environment. forescentontine, ano naturalliontno Close proximity to computer screens Aolly to work witnin Tiactuatno packoroung noise and movement Outoound ano inbound phone cals for a to g hours each scheduled work day qualitications: Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammar PC skills. Strong typing and Internet navigation skills required Strong communication and customer service skills Strong problem-solving skills and has the ability to multi-task Musthave me aoly o work and acaotin a changing environment No experience required in related field Frayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance

Experience:

Microsoft Excel:

1 year (Preferred) Customer service: 2 years (Required)

Work Location:

In person