Collections Specialist

Collections Specialist I Department:

Accounting /

Credit & Collections FLSA:

Non-Exempt Reports To:

Collections Manager Location:

Corporate Office Position Summary The Collections Specialist I is an entry-level collections role responsible for managing routine customer account follow-up, resolving basic past due invoices, and supporting cash application efforts. This role focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment. Key Responsibilities

• Monitor assigned customer accounts for past due balances
• Perform routine collection follow-up via phone and email
• Document all collection activity in ERP or AR system
• Assist customers with basic invoice questions and payment status updates
• Coordinate with Billing to resolve simple invoice discrepancies
• Support cash application and account reconciliation activities
• Escalate unresolved or complex disputes to senior staff
• Maintain organized tracking of aging accounts Success Profile
• Strong communication and professionalism with customers
• Comfortable working in a structured, process-driven environment
• High attention to detail in tracking receivables activity
• Willingness to learn AR systems and collections processes Key Performance Indicators (KPIs)
• Timeliness of collections follow-up activity
• Reduction in assigned overdue balances Accuracy of account documentation Response time to customer inquiries Minimum Qualifications for

Considerations:

High School Education or equivalent

Knowledge, Skills and Abilities:

Ability to work in a group setting. Clear communication skills in dealing with CSC Centers, outside departments and other team members. Capable of doing general math and analytical problems. Ability to react to change productively and handle essential tasks as assigned. Able to maintain confidentiality. Strong organizational and time management skills. Computer skills (Word, Excel, Outlook, A/S 400, RVI Imaging System, Fuel Quest). Data Entry. Able and willing to continue professional development.

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity. Occasional lifting (up to 20 pounds of paper) Working conditions: Normal Office environment