Collection Analyst

Protect revenue. Solve problems. Make an impact The Collections Analyst is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers' accounts. This position provides timely and efficient collection of the company's account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on Account Manager line, and 10% of time spent on credit extension activities.

Level of Authority:

Total Receivables including Fleet accounts: $6 million to $6.5 million Credit line authority: $25,000 Single order approval authority: $10,000 Working Hours 10am-7pm CT What You'll Bring HS Diploma/GED required Minimum 1 year of college level business courses or equivalent preferred Minimum 1 year of SAP experience preferred Minimum 1 year of customer service experience preferred Ability to handle large volume of calls and multiple priorities Working knowledge of Microsoft Excel and Word required Ability to analyze data Customer Service oriented/good attention to detail Must be able to work in a team environment Strong communication, interpersonal, and problem-solving skills Bilingual (French/Spanish) preferred Legal Notice Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.