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Collections Specialist
Job
Robert Half
Milwaukie, OR (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support accounts receivable activities for a construction company in Milwaukie, Oregon. This contract to hire opportunity focuses on reducing outstanding balances, maintaining accurate billing records, and delivering attentive service to customers through clear and respectful communication. The ideal candidate will be comfortable managing inbound inquiries, reviewing delinquent accounts, and helping drive timely payment resolution in a collaborative team environment.
Responsibilities:
- Review past-due accounts and assess appropriate next steps to improve payment recovery and reduce aging balances.
- Recommend practical corrective actions for delinquent accounts and follow through on resolution efforts in a timely manner.
- Handle inbound calls related to billing and account status, providing clear information and attentive support to customers.
- Maintain accurate customer account details and collection activity within CRM and accounts receivable systems.
- Coordinate with coworkers, customers, and external partners to resolve payment issues and support efficient account management.
- Process billing-related updates, document account interactions, and monitor follow-up actions to ensure continuity.
- Apply established collection procedures while balancing customer service expectations and business objectives. Requirements
- Experience in collections, accounts receivable, or billing support roles.
- Working knowledge of CRM platforms and account documentation practices.
- Ability to manage inbound phone calls with professionalism and strong customer service skills.
- Familiarity with collection processes, delinquency follow-up, and payment resolution techniques.
- Strong attention to detail when reviewing account records and updating billing information.
- Effective communication skills with the ability to collaborate in a team-oriented workplace.
- Ability to prioritize tasks, meet deadlines, and manage multiple accounts efficiently.