Collections Specialist

Description We have frequent needs from our local clients for a detail-oriented and customer-focused Collections Specialist to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining positive relationships with customers while adhering to company policies and compliance requirements. Requirements Key Responsibilities + Contact customers via phone, email, and written correspondence to resolve past-due balances + Review and manage aging reports to identify collection priorities + Negotiate payment arrangements and document agreements accurately + Research and resolve billing discrepancies and account disputes + Maintain accurate and up-to-date records in internal systems + Collaborate with internal teams (billing, sales, customer service) to resolve issues efficiently + Ensure compliance with all applicable collection laws, regulations, and company policies + Meet or exceed individual and team performance metrics Qualifications + High school diploma or equivalent required; associate or bachelor's degree preferred + 1+ year of collections, accounts receivable, or related experience preferred + Strong communication and negotiation skills + Ability to handle sensitive conversations professionally and tactfully + Excellent time management and organizational skills + Proficiency with Microsoft Office and accounting/CRM systems + Knowledge of fair collection practices and compliance standards is a plus Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .