Collections

We are looking for a detail-oriented Collections specialist to join a growing team in Pennsylvania in a contract capacity with the potential for a long-term opportunity. This position focuses on managing outstanding receivables, maintaining accurate account records, and building productive communication with customers to support timely payment resolution. The ideal candidate brings strong judgment, a thoughtful approach, and the ability to work cross-functionally with sales and credit leadership to improve account performance.

Responsibilities:

• Contact customers by phone and email to review past-due balances, identify payment delays, and secure updated payment commitments.
• Maintain accurate documentation of collection activity, customer account status, and financial information in internal records.
• Apply incoming payments and perform account reconciliation to ensure balances are correct and discrepancies are resolved promptly.
• Partner with sales representatives to discuss customer credit standing, address account concerns, and support collection strategies through regular accounts receivable reviews.
• Provide the Credit Manager with frequent updates on delinquent accounts, unresolved issues, and items requiring additional escalation.
• Investigate billing or payment differences and coordinate with internal stakeholders to bring customer accounts into alignment.
• Support ongoing accounts receivable efforts by prioritizing collection activity and following through on open issues to improve cash flow.
• Contribute to a cooperative team environment by interacting effectively with colleagues across the organization.