Collection Agent

Collection Agent HCL Technologies - 3.7 Saint Paul, MN Job Details Full-time $18.50 - $19.50 an hour 15 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Managing customer accounts Customer communication Defect resolution root cause analysis Credit risk assessment SAP High school diploma or GED Managing client accounts Analysis skills Root cause analysis Credit report analysis Account management Collections account management Full Job Description Job post summary Date posted: June 17, 2026

Pay:

$18.50 - $19.50 per hour Job description:

YOU MUST BE IN THE EAGAN, MN AREA TO QUALIFY FOR THIS ROLE

Customer Service Representation - Primary Responsibilities include but are not limited to the following

• Manage end-to-end Customer Issue Resolution (CIR) for assigned customers, including analysis of disputes, returns, adjustments, delinquencies, and credit risk.
• Identify root causes of issues and drive preventive action plans to avoid recurrence.
• Collaborate with customers and internal teams (e.g., quality teams) to resolve disputes and past-due accounts.
• Execute collections on overdue accounts through calls, emails, and other communication channels, in line with company credit policies.
• Monitor customer credit status and highlight high-risk accounts to management, recommending actions to control credit exposure.
• Apply risk mitigation methods such as Letters of Credit and guarantees where required.
• Reconcile customer accounts, including open credits and unapplied payments, ensuring accuracy and compliance with regulatory requirements.

Qualifications / Requirements

ü High school diploma or equivalent required; related field experience ü 1-5 years of experience in customer service / accounts receivable / credit, collections ü Strong analytical and problem-solving skills for dispute resolution and root cause analysis ü Good communication skills (written and verbal) for customer and internal stakeholder interactions ü Basic understanding of credit risk, collections processes, and financial transactions ü Proficiency in MS Excel and ERP systems (e.g., SAP or similar) Ability to work independently and manage multiple customer accounts HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum:

$18.50 per hour

Pay Range Maximum:

$19.50 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

Remote Pay:

$18.50 - $19.50 per hour

Benefits:

AD&D insurance Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have 2+ years of collection experience?

Work Location:

In person