Collection Specialist - Corporate

Collection Specialist - Corporate ConGlobal - 2.7 Darien, IL Job Details Full-time $56,000 - $65,000 a year 1 day ago Benefits Health insurance Qualifications Accounting systems Microsoft Excel ERP systems Research High school diploma or GED Debt collection negotiation Full Job Description ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we've kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs. We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs. Collection Specialist The Collection Specialist is responsible for managing and collecting accounts receivable for commercial customers, ensuring timely payments, reducing delinquency and maintaining positive relationships with customers of invoices. This role involves communication, negotiation, and detailed recordkeeping to support the company's financial health. Key Responsibilities Monitor aging reports and identify past-due commercial accounts Contact customers (business clients) via phone, email, and written notices to collect outstanding balances Maintain follow-up schedules Work with operations and billing teams to ensure disputes are resolved timely Research discrepancies involving container services, billing cycles, and contract terms Maintain accurate documentation and provide aging updates Track and report collection performance Ensure compliance with company policies and commercial credit terms Recommend account holds, service suspensions, or escalations for non-paying customers Required Qualifications High school diploma or equivalent 2+ years of collections or accounts receivable experience Strong understanding of billing and contract-based services Excellent communication and negotiation skills Proficiency in Microsoft Excel and accounting/ERP systems Ability to analyze account history and resolve issues Attention to detail and strong organizational skills Ability to handle difficult conversations professionally Key Skills & Competencies Customer relationship management Problem-solving and dispute resolution Attention to detail and accuracy Time management and multitasking Strong follow-up and persistence Ability to handle high-volume account portfolios Analytical thinking Documentation skills Working Environment Office-based or hybrid work environment Fast-paced, deadline-driven setting Frequent collaboration with customers and internal teams May require meeting collection targets and deadlines Performance Metrics Reduction in past-due balances Collection rate percentage Dispute resolution turnaround time Customer satisfaction and dispute resolution time ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws. At ConGlobal, base pay for any candidate who successfully completes the selection process is determined by several factors, including but not limited to: location, business needs, job-related skills, experience, qualifications, and internal equity. We are committed to fair and competitive compensation practices and tailor our total rewards package to each individual's background and the specific requirements of the role. This package may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings—depending on the position and employment status.