Collections Counselor - Hybrid!

Hiring for Collections - Delinquency Control Counselor $18.95 per hour in Winchester, Virginia! Paid Training! | Hybrid Work At Home Option After Training!

About The Role:

Our client, one of the largest Credit Unions, is seeking several individuals to join their team as Collections - Delinquency Control Counselors. This position is located in Winchester, Virgina, and will require candidates to be located locally to train on site and work in a hybrid model after training. This position is based in a call center environment. You will control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Credit Union rules and regulations.

Job Duties:

Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered. Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives offered to members Maintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.) Perform manager share transfers for amounts up to authorized limits Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs Explain and communicate relinquishing options such as settlements Provide guidance and coaching to less experienced staff Maintain awareness of changes in regulatory requirements and practices Ensure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to members Provide required reporting to supervisors, as well as specialized reports to management (including daily in-house, activity trends, and payment tracking) Use online tools and contact appropriate parties Perform other related duties as assigned or appropriate

Requirements :

Significant experience in collecting and negotiating on delinquent Consumer/Credit Card accounts would be an asset Advanced knowledge of Consumer/Credit Card collection servicing accounts would be an asset Working knowledge of bankruptcy, settlements, default reporting, repossession, loss mitigation and charge-off would be an asset Advanced knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.) Effective skill to work independently on progressively more complex Consumer/Credit Card default accounts Effective skill in researching accounts, public records, internet, and other resources to identify means of contacting delinquent members Advanced planning, organizational, and time management skills Advanced research, analytical, and problem-solving skills Effective verbal and written communication skills Effective skill exercising initiative and using good judgment to make sound decisions Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations Advanced skill navigating multiple screens and PC applications and adapting to new technologies

Job Types:

Full-time, Contract Pay:

$18.95 per hour Expected hours: 40 per week

Experience:

Customer service: 1 year (Preferred) Ability to

Relocate:

Winchester, VA:

Relocate before starting work (Required)

Work Location:

Hybrid remote in Winchester, VA