Collections Representative

Collections Representative The Nguyen Ballato Law Firm Richmond, VA Job Details Full-time $16 - $19 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Debt collection phone call Customer communication Microsoft Excel Microsoft Outlook Customer service High school diploma or GED Attention to detail Collections account management

Full Job Description Requirements and Responsibilities:

Monitor the firm's past due and or delinquent accounts. Make outbound calls to recover past due accounts or negotiate a payment plan to collect in installments. Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable and credit records. Maintain your accounts thoroughly and proficiently.

Qualifications:

Competence with Microsoft Office (Outlook) 2 years Collections Experience Experience with JST software a plus but not required Positive demeanor and strong work ethic Strong attention to detail; ability to enter precise documentation notes on accounts Ability to communicate in a professional and courteous manner Detail-oriented, resourceful, and with the flexibility to adapt quickly to change if needed Knowledge of FDCPA Ability to self-motivate with little oversight Bilingual is a plus

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance

Education:

High school or equivalent (Required)

Experience:

Microsoft Excel:

1 year (Preferred) Customer service: 2 years (Preferred)

Work Location:

Hybrid remote in Richmond, VA 23219