Collections Specialist

Collections Specialist (OOJ - 44687) 24-24 / US Dollars / Hourly NPAworldwide Recruitment Network update Last updated: Apr/15/2026 Job Description Perform a variety of collection activities to resolve delinquent mortgage accounts. Conduct both inbound and outbound customer outreach. Gather and analyze borrower information. Negotiate payment arrangements. Ensure accounts remain compliant with investor, regulatory, and company requirements. Maintain detailed documentation. Resolve escalated issues. Provide exceptional service while managing multiple priorities in a fast-paced environment. Perform inbound and outbound collection calls across all stages of delinquency. Research, identify, and resolve issues contributing to customer delinquency. Maintain accurate and detailed records of all customer interactions and account activities. Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. Analyze borrower financials to determine appropriate payment arrangements or retention options.

Qualifications:

Knowledge of collections procedures and best practices. Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong negotiation, active listening, and communication skills. Ability to analyze and interpret moderate to high-complexity issues and make sound decisions. Strong problem-solving, time-management, and organizational skills. Ability to thrive in a fast-paced, collaborative environment. Strong attention to detail with the ability to meet goals and deadlines. Ability to interact and communicate effectively with individuals at all levels of the organization. High School diploma or equivalent. Why is This a

Great Opportunity :

Perform a variety of collection activities to resolve delinquent mortgage accounts. Conduct both inbound and outbound customer outreach. Gather and analyze borrower information. Negotiate payment arrangements. Ensure accounts remain compliant with investor, regulatory, and company requirements. Maintain detailed documentation. Resolve escalated issues. Provide exceptional service while managing multiple priorities in a fast-paced environment. Perform inbound and outbound collection calls across all stages of delinquency. Research, identify, and resolve issues contributing to customer delinquency. Maintain accurate and detailed records of all customer interactions and account activities. Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. Analyze borrower financials to determine appropriate payment arrangements or retention options.

Pay Type:

Hourly

Pay Rate:

24-24

Currency Type:

US Dollars Visa sponsorship provided: No

Location:

Fort Mill, 29707, SC, South Carolina, USA

Remote Status:

No Remote

Pay Type:

Hourly

Salary:

24-24 / US Dollars

Occupational Categories:

Accounting/ Financial Services/ Investing Industry(ies): Banking / Lending/ Financial Services