Collections, Specialist- $20/hr+ Monthly Incentive (HYBRID)

Job Description:

Customer Engagement:

Make and receive customer calls to address overdue accounts and discuss repayment options.

Customer Experience:

Provide exceptional service while encouraging customers to make payments on their past due accounts.

Documentation:

Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills:

Ability to demonstrate empathy while being assertive to achieve the required outcome. Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. Strong interpersonal, communication and listening skills. Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. Excellent negotiating, probing, influencing and resourcefulness skills.

Compensation:

This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance. What we're looking for: Next Start Date is July 20, 2026

Professionalism:

Serve as the welcoming and friendly voice for our customers.

Energetic and Driven:

Bring enthusiasm and a positive attitude to every interaction.

Tech Savvy:

Possess basic computer skills and experience with the Microsoft Office Suite.

Flexible Work Environment:

Ability to work in the office with the flexibility to work from home on some days. The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday. Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate). You would work the same schedule Mon-Friday. Must be flexible to work some

Saturdays Education & Experience:

Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

Hybrid remote in New Castle, DE 19720