Collections Specialist

Collections Specialist (OOJ - 44693) 41600-41600 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Apr/15/2026 Job Description Manage a portfolio of assigned delinquent accounts. Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements. Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations. Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns. Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Qualifications:

Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner. Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors. Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism. Detail-oriented with excellent organizational and time management skills. Reliable, ability to work flexible days, evenings, and weekend hours as required. Basic computing skills. Must be able to obtain required license for collecting upon placement. High school diploma or equivalent; some college coursework in business or related fields is preferred. 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment. Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite. Familiarity with debt collection laws, regulations, and compliance requirements. Why is This a

Great Opportunity :

Manage a portfolio of assigned delinquent accounts. Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements. Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations. Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns. Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Pay Type:

Annual Salary

Pay Rate:

41600-41600

Currency Type:

US Dollars Visa sponsorship provided: No

Location:

Newark, 19713, DE, Delaware, USA

Remote Status:

No Remote

Pay Type:

Annual Salary

Salary:

41600-41600 / US Dollars

Occupational Categories:

Accounting/ Financial Services/ Investing Industry(ies): Banking / Lending/ Financial Services