Collections Specialist

Collections Specialist Norfolk, VA Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Debt collection phone call Record keeping Computer operation Microsoft Excel Microsoft Outlook Customer service Computer literacy Financial record maintenance Data entry Outbound calling Debt collection negotiation Communication skills Technical Proficiency Entry level Full Job Description Michael Wayne Investment Co. is a well-established, sub-prime automotive finance company in the Norfolk, VA area, seeking a full-time Collections Specialist to join our loan servicing department. This role is ideal for someone who can confidently manage conversations, stay organized, and drive results in a structured, performance-focused environment. You'll be responsible for handling delinquent accounts, securing payments, and enforcing company policies while maintaining professionalism on every call. We offer a competitive salary, as well as attractive benefits to our valued employees. Duties and responsibilities include, but are not limited to the following: Manage and collect on delinquent customer accounts Conduct outbound and inbound collection calls Secure payments and follow up on payment commitments Maintain accurate account notes and documentation Review account status and apply appropriate next steps Communicate clearly and professionally while enforcing company policies Perform data entry and maintain account records

Qualifications:

Collections or customer service experience (1+ year preferred) Strong communication and negotiation skills Ability to handle difficult conversations professionally Proficiency with Microsoft Office products (Excel, Word, Outlook) Strong computer skills Organized, detail-oriented, and results-driven Ability to multitask and follow structured processes Why You'll Love Working for our company: Supportive, team-oriented environment Growth opportunities Professional workplace We are an Equal Employment Opportunity Employer and maintain a drug-free environment. All applicants may be subject to background checks.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Remote We are an Equal Employment Opportunity Employer and maintain a drug-free environment. All applicants may be subject to background checks.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person