Collections Specialist Greenville, SC

We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for a long-term contract opportunity based in Greenville, South Carolina. This role is ideal for someone with experience managing customer accounts, resolving payment issues, and maintaining accurate financial records in a hybrid work environment. You will work closely with internal teams and customers to improve collection results, address disputes, and help keep receivables current.

Responsibilities:

Oversee a designated group of customer accounts, review outstanding balances, and organize collection efforts based on aging and business priorities. Evaluate account activity to spot recurring issues, identify underlying causes of delinquency, and recommend practical steps to improve recovery results. Carry out consistent weekly follow-up with customers by phone and email, while recording actions taken and sharing progress updates with stakeholders. Coordinate with internal departments to resolve billing concerns, payment discrepancies, and account-related issues within approved guidelines. Complete essential accounts receivable activities such as account reconciliations, credit hold reviews, statement distribution, collection notices, and bad debt support. Respond to customer questions regarding invoices, short payments, chargebacks, credit memos, and other payment-related exceptions with professionalism and accuracy. Maintain thorough documentation of communications, account status changes, and collection activity to support reporting and audit readiness. Use Excel and applicable AR systems to track account performance, update records, and assist with analysis of receivable trends. At least 2 years of experience in accounts receivable with working knowledge of invoicing, aging reports, and cash application processes. Previous exposure to credit and collections activities, including customer outreach and dispute resolution, is preferred. Strong written and verbal communication skills with the ability to interact effectively with customers and cross-functional teams. Ability to manage priorities independently while also contributing in a collaborative team environment. Proficiency in Microsoft Excel for data entry, basic formulas, and general account tracking; experience with pivot tables is a plus. Bachelor's degree in Accounting, Finance, Business, or a related field is preferred, or an equivalent combination of education and relevant experience. Experience with enterprise accounts receivable platforms such as SAP R/3 or similar systems is highly desirable. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .