Collections Specialist (Temp)

Collections Specialist (Temp) GreatAmerica Financial Services - 4.0 Cedar Rapids, IA Job Details Part-time 1 day ago Benefits Profit sharing Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Gym membership Life insurance Paid sick time Qualifications Computer operation Customer communication Basic math Research High school diploma or GED Quality data entry Customer data entry Full Job Description GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Collections Team! The Collections Support Specialist focuses on outbound email communication and account research related to delinquent lease payments. This temporary role supports the Portfolio Management team by helping identify reasons for past due accounts, documenting findings, and assisting with follow-up communications to customers. This is a short-term summer opportunity, expected to last approximately 90 days , with a schedule of 36-40 hours per week . As a Portfolio Manager, you will: Send outbound email communications to customers regarding 10-60 day past due accounts Conduct research to determine causes of delinquency (e.g., billing issues, disputes, contract questions) Document account findings and update internal systems with clear, accurate notes Assist with drafting and responding to customer correspondence related to collections inquiries Partner with team members to resolve basic customer questions or route more complex issues appropriately Maintain productivity expectations for daily account outreach and research activities Contribute to a team-oriented, customer-focused environment To be successful in this role you will need: Education High school diploma or equivalent required Experience Prior experience in administrative support, collections, customer service, or research is helpful but not required Skills and Abilities Proficiency with basic computer systems (email, data entry, internal tools) Ability to manage a high volume of emails and tasks efficiently Strong organizational and time management skills Ability to analyze information and identify potential issues on accounts Comfortable working in a team environment with defined processes Basic math and problem-solving skills Schedule & Duration Temporary summer position (~90 days) 36-40 hours per week Standard business hours with potential flexibility based on business needs Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes: Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees 401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service. Paid Sick Days - Ten (10) per year with a conversion option for unused time. Ten (10) Paid Holidays per year Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid Parking Service Awards Hybrid work arrangements Business casual environment A strong organizational culture focused on our greatest asset: you ! If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers . Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.