Credit and Collections Specialist

Credit and Collections Specialist Staffing Kansas City, Inc. Leawood, KS Job Details Full-time $23 an hour 1 hour ago Qualifications Phone communication Customer service Spreadsheets Writing skills Research Incident Escalation Attention to detail Problem-solving Consumer dispute resolution Cross-functional collaboration Full Job Description Immediate need for Credit & Collections Specialist , Overland Park, Kansas

HYBRID WFH

Mondays and Fridays! - $23/hr Long-Term Contract role! Do you have excellent customer service skills? Then keep reading!

Credit & Collections Specialist Role Responsibilities:

Make a large volume of outbound calls daily to assigned accounts with a customer service mindset (45 calls/day) Monitor all assigned accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines Conduct research in Microsoft Dynamics GP to satisfy customer inquiries Provide invoices and other necessary documentation to customers Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined Process phone payments for customer accounts Prepare and send aging reports on-time to assigned accounts Maintain financial security by adhering to internal accounting controls Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfaction. Other duties as assigned

Credit & Collections Specialist Required Skills and Competencies:

Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing Strong communication skills, including active listening and clear articulation Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully Strong attention to detail with a focus on accuracy Self- motivated with excellent time management and organizational skills Ability to work in a metrics driven environment Ability to work cooperatively with others within a team environment Computer skills, including strong working knowledge of Microsoft Excel Bachelor's degree preferred

Job Type:

Full-time Pay:

$23.00 per hour Application Question(s): Can you work

ON-SITE 3

days/week in Leawood, KS? Are you able to accept a long-term, contract role?

Experience:

Customer service: 2 years (Preferred)

Work Location:

Hybrid remote in Leawood, KS 66211