Lock Desk Analyst

Lock Desk Analyst Tri Pointe Homes Holdings, Inc. - 3.8 Scottsdale, AZ Job Details Full-time 10 hours ago Qualifications Some college Pricing Microsoft Excel Research Mid-level Microsoft Office Customer inquiry handling High school diploma or GED Analysis skills Decision making Escalation handling Communication skills

Encompass Full Job Description Overview:

Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions , the financial services affiliate of Tri Pointe Homes , we're redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner's and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that's shaping the future of the industry, apply to join our outstanding team. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Arizona as a Lock Desk Analyst. This position is hybrid (M-W in office/Th-Fri remote) working out of our national operations center in Scottsdale, Arizona.

Job Details Position Summary:

The Lock Desk Analyst supports the daily operations of the Lock Desk and reports directly to the Lock Desk Manager. This role plays a key part in ensuring accurate pricing, effective communication with Loan Officers, and efficient duties of lock-related activities.

Responsibilities:

Manage and respond to Lock Desk email inquiries in a timely manner Provide support to Loan Officers regarding lock requests and scenario questions Maintain and process lock request changes, reconciliations, and extension requests Perform profile updates and lock extensions in Optimal Blue Assist with internal pricing margin maintenance Research and respond to pricing escalations and related inquiries Ensure daily pricing and margin accuracy Monitor and manage the secondary pipeline in Encompass (loan origination system) Support special projects and perform additional duties as assigned

Job Requirements Qualifications:

High school diploma or equivalent, some college preferred 1-3 years of relevant experience, preferably within a secondary marketing department

Skills:

Proficiency in Microsoft Excel and standard office applications Experience with Optimal Blue (preferred) Experience with Encompass (preferred) Strong analytical and reporting skills Ability to communicate effectively with loan officers and all levels of management Excellent written communication skills Strong problem-solving abilities with sound decision-making skills

Physical Requirements:

May be sedentary for extended periods, up to 4 hours Visual acuity for detailed computer work Using fine motor skills for tasks requiring precision such as typing After hours/weekend, as needed Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process. At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company's strength relies on the diversity of the team and the unique, innovative ideas everyone contributes. Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices. We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.