Medical Insurance Collections

Description We are seeking a detail-oriented, resourceful detail oriented to join our team in an insurance and benefit verification support (collections) role. The ideal candidate will be experienced in phone-based work, insurance research, and claims investigation, with strong time management, punctuality, and independent problem-solving skills.

Key Responsibilities:

Spend several hours each day on the phone contacting insurers, employers, and other payers. Conduct comprehensive benefit verifications for patients and accounts. Investigate and identify root causes for unpaid or denied insurance claims; research contractual, state, and employer-specific reasons. Proactively resolve claim payment issues by working directly with payers and internal teams. Read, interpret, and apply contract language and regulatory guidelines as needed. Attend virtual meetings promptly and with cameras on, engaging professionally at all times. Track, manage, and follow up on assigned 3-5 accounts per day, ensuring thorough documentation and resolution. Use Windows 365, Microsoft Office Suite, and internal collections or insurance software for research and reporting. Handle insurance authorizations and utilize internal drives per process requirements. Respond to supervisor and leadership communications within ten minutes during business hours. Maintain strict data security protocols, including using the designated VPN (Global Protect Connect) and not downloading work applications (such as Teams) onto personal devices. Demonstrate excellent phone etiquette and customer service skills with patients, payers, and colleagues. Work may require assembling information from multiple sources to "put together the puzzle" of insurance and payment resolution. Comply with company policies on confidentiality and non-competition; candidates may not hold another job while employed with DaVita.

Requirements Qualifications:

High school diploma or GED (documentation required); candidates must be able to pass a all candidates required to undergo all candidates required to undergo drug screening. Sufficient, reliable internet for remote work. 1-2 years of insurance verification, medical billing/collections, claims, or customer service in healthcare or insurance preferred. Strong analytical problem-solving abilities; must be comfortable making "best guess" resolutions where processes are not clearly defined. Exceptional time management and punctuality. Experience handling confidential information and working independently in a remote environment.

Preferred Skills:

Proficiency in Windows 365 and Microsoft Office Suite. Experience using internal payment, collections, or CRM software. Familiarity with insurance contracts, state-specific health guidelines, and payer processes. Excellent attention to detail and organizational skills.

Work Environment & Requirements:

Complete the initial six-week onsite training before moving to remote work. Consistent availability during business hours; prompt response expectations. Compliance with all technical and data security protocols. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .