OTC Collection Analyst

OTC COLLECTION ANALYST

Full details of the job. Job Title OTC Collection Analyst Job Description We are currently hiring for a Credit Collections Analyst in our Lawrenceville location. This role will support the Credit and Collections teams for key strategic business relationships for Sage International. In this role you will work closely with other internal teams to support Sage Customers with a focus for those customers with a failed bank direct debits. This full-time role sits within Sage's Credit and Collections team, supporting key strategic customers and business partners. You'll play a vital part in managing credit decisions, customer accounts, and cash collection processes, while helping improve how the team works and collaborates. This is a hybrid role 3 days per week from our Lawrenceville office. Key Responsibilities Summary of Role This full-time role sits within Sage's Credit and Collections team, supporting key strategic business partners such as accountants, financial advisors, and retail channels. You'll play a vital part in managing credit decisions, customer accounts, and cash collection processes, while helping improve how the team works and collaborates. What I Will Be Doing You'll work closely with internal teams and customers to manage credit risk, resolve queries, process refunds or discounts, and make sure outstanding payments are collected on time. You'll regularly review customer ledgers to prevent bad debt, escalate legal issues when needed, and ensure that Sage's policies and compliance standards are met. You'll also help improve internal processes, take part in personal development activities, and contribute to projects across the wider finance function - Involvement in the monthly Partner Commission process. This role blends relationship management with strong attention to financial detail and a proactive, customer-focused approach. What We Are Looking For We're looking for someone with at least 2 years of credit and collections experience—ideally in a tech or fast-paced environment. Must have knowledge of large accounts/high volume accounts and reconciliations. Must be confident with Excel and familiarity with SAP and CRM systems. You should have a strong service mindset, confidence working with complex accounts, and experience meeting SLAs. You'll thrive in a collaborative team, be adaptable to change, and enjoy contributing to continuous improvement while staying up to date with financial regulations. ​ #LI-ND1 Function Finance Operations Country United States Office Location Lawrenceville Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at

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sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at

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