Patient Advocate II (Advanced Collections Specialist)

Patient Advocate II (Advanced Collections Specialist) Stratus - 2.8 Irving, TX Job Details Full-time 4 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Customer communication Microsoft Excel Medical collection Customer service Medical office experience HIPAA Microsoft Office High school diploma or

GED ICD-9 ICD-10

Analysis skills Patient care Medical billing CPT coding Medical terminology Medical debt collection accounts

Full Job Description Job Overview :

The Patient Advocate II is a advanced-level contributor within the Billing and Collections team, responsible for resolving complex and escalated patient billing issues, managing higher-value or aged accounts receivable, and serving as a point of escalation and informal mentor for Patient Advocate I team members. This role requires sound independent judgment, strong command of insurance and billing processes, and the ability to handle sensitive or difficult patient interactions with minimal supervision. Primary Job Responsibilities Resolve complex and escalated patient billing issues, including disputed charges, denied claims, and high-balance delinquent accounts Serve as a secondary point of contact/escalation for Patient Advocate I staff on difficult calls or accounts Identify root causes of recurring account delinquency and recommend process improvements to leadership Negotiate and manage payment arrangements for complex or high-risk accounts, including settlements within approved guidelines Conduct proactive outbound collection efforts on aged and high-priority accounts Review and audit open accounts to ensure collection efforts and documentation meet quality standards Assist in onboarding and informal training of new Patient Advocate I hires Partner with other RCM employees to resolve ongoing payer issues Maintain accurate, timely documentation on the Strategic AR Dashboard Scan, fax, and manage documentation pertaining to patient accounts Identify trends in payer behavior or billing errors and escalate to management Adhere to HIPAA regulations, Company Confidentiality, and Code of Conduct Perform other duties as assigned Education/Experience High School Diploma or equivalent required; Associate's degree preferred Minimum of 3 years of Patient Collections or medical billing and collection experience Experience handling escalated accounts, or complex payment negotiations preferred Qualifications Advanced problem-solving and analytical skills Strong attention to detail with an eye for accuracy Excellent, de-escalation-focused customer service skills Superior written and verbal communication skills Strong working knowledge of HIPAA guidelines and procedures Strong familiarity with insurance explanation of benefits (EOBs) Working knowledge of ICD-9/10 and CPT codes Proficiency in Microsoft Office, especially Excel and Word Demonstrated ability to work independently with minimal oversight Ability to analyze claim processing issues and identify appropriate resolution strategies Ability to mentor and guide less experienced team members Self-disciplined, with strong prioritization and time-management skills in a fast-paced environment Required Licenses/Certifications None required; medical billing/coding certification (e.g., CPC, CRCR) a plus Physical Requirements Ability to sit for extended periods of time Repetitive movement of fingers and hands Reaching with hands and arms Ability to lift up to 20 pounds Talking and hearing Clarity of vision at 20 feet or less Mental Requirements Read, evaluate, and interpret complex data Data entry Perform mathematical functions Exercise independent judgment on escalated/ambiguous cases Work Environment Standard office environment

Hazards None Benefits :

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Schedule :

8 hour shift

Work Location :

Hybrid - 3 days in office; 2 days remote This position offers an opportunity to make a meaningful impact on patients' lives by providing support and guidance during challenging times. If you are passionate about helping others navigate their healthcare experiences, we encourage you to apply for this rewarding role as a Patient Advocate.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Irving, TX 75038 (Required)

Work Location:

Hybrid remote in Irving, TX 75038