Sr. Credit & Collections Specialist (Contract to Hire)

Senior Credit and Collection Specialist Department:

Corporate Credit Department FLSA Status:

Exempt Job Type:

Regular Regular Work Schedule:

M-F Flex Schedule 7:00am-4:00 pm 8:00am-5:00 pm 9:00am

• 6:00pmM-F Flex Schedule 7:00am-4:00 pm 8:00am-5:00 pm 9:00am
• 6:00pm (in support of business needs)

Job Status:

Full Time Full Time Reports To:

Director Financial Services Credit and Collections Manager

POSITION SUMMARY

Maintains accounts receivable records and reduces the company's accounts receivable exposure by performing the following duties. As a Senior Credit and Collections Specialist you will play a vital role mitigating Accounts Receivable exposure by ensuring assigned portfolio of accounts are pro-actively monitored and collections efforts are timely, effective and according to company policy. You will leverage your high level of expertise to act as a resource to other team members and to independently make decisions and exercise authority within established guidelines and policy. This role is responsible for maintaining relations with internal and external customers while at the same time seeking to influence payments from customers according to PrimeSource goals and objectives. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Prioritize portfolio using expertize and ERP worklist and then contact customers regarding upcoming or past due accounts by sending written communications and/or making phone calls, and ensuring customer understands what they are being asked to pay for and obtaining their commitment to pay all outstanding invoices in a timely fashionIndependently research, troubleshoot and resolve complex account disputes and billing discrepancies and provide insight into process failures and recommendations for improvement. Maintain an up to the minute understanding on the status of your portfolio of accounts and critically analyze customer account information to determine if a change in credit status should be recommended and collaborate with DC and sales to ensure alignment and meet business goals.

• Ensures all necessary documents are received from DC's to support credit request and terms changes.

Working with DC, cash application, and other corporate personnel, ensures that the AR is accurate by identifying discrepancies that could cause the AR to be misrepresentative.

• Works with DC, sales, and/or customers to obtain any further information necessary to make a credit decision.

(Not to exclude customer visits.)Proactively monitors portfolio past due status, placing delinquent accounts on hold based on policy guidelines and collaborates with DC, sales, or customer as appropriate. Accountable for reducing delinquency for assigned accounts to achieve individual and department goals with minimal guidance.

Leveraging multiple systems and data sources prepare periodic reports and analysis in support of collection efforts; present results to DC and sales partners

• Analyzes customer account information to determine if an order on credit hold can be released.

Develop relationships with internal and external customer contacts for assigned accounts receivable portfolio ensuring frequent pro-active and effective written and verbal communicationBe subject matter expert for assigned portfolio and identify bad-debt and financial exposure; recommend third party collections when needed and follow-up with DC and/or customer on NSF checksEnsures all customer accounts are being handled appropriately and that corporate credit policies and procedures are enforced on all accounts and processes.

Understands and documents requirements by customer to ensure compliance to avoid slow payment and disputes. Collaborates with sales to ensure seamless customer experience.

• Working with DC, cash application, and other corporate personnel, ensures that the AR is accurate by identifying discrepancies that could cause the AR to be misrepresentative.

Perform reconciliations and produce and analyze reports related to accounts receivable and customer purchasing and payment patternsProactively monitors portfolio past due status and follows up with DC, sales, or customer as appropriate.

Responsibility to probe and truly understand reasons for delinquency to offer solutions that support the customer and PrimeSource while mitigating risk.

• Be knowledgeable of the status and issues for all invoices over 60 days past due. Ensures all accounts on the daily oversold report are either in the process of having the credit limit raised or that orders were released due to payment in transit.
• Maintains good rapport with internal and external customers to ensure accounts are being handled proactively and that department goals are achieved.
• Utilizing various reports, remains knowledgeable of customer and DC issues.
• Ensures all COD and employee accounts are being handled appropriately and that corporate credit policies and procedures are enforced on all accounts and processes.

Additional Essential FunctionsAttendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time.

Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time.

Work Location This work is critical to be conducted at the assigned office, with remote work not practical.

Work Location This work is critical to be conducted at the assigned office, with remote work not practical. Prime Source Company Competencies (Below are the Core Competencies of Prime Source Building Products Inc. These competencies make our company who we are today. )Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Customer Focus
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Action Oriented
• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Action Oriented
• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Ethics & Values
• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Ethics & Values
• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Integrity & Trust
• Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Integrity & Trust
• Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Problem Solving
• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Problem Solving
• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Time Management
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Time Management
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Job Specific Competencies To perform the job successfully, an individual should demonstrate the following competencies: PEOPLE
• Demonstrates Compassion
• Follows Safe Operating Practices
• Customer Focus
• DeterminationBusiness Acumen
• Knows how businesses work; knowledgeable in current and possible future policies, practices, trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

INTEGRITY

• Stays true to self
• Acts with integrityComposure
• Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

ENTREPRENEURSHIP

• Agility
• Pursues market information
• Identifies business growth opportunities
• Inspires innovationDecision Quality
• Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

COMMITMENT

• Commits to work
• Retains focus
• Drives toward successInforming
• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

EXCELLENCE

• Establishes and achieves goals
• Ensures high quality
• Takes responsibility
• Encourages others to take responsibilityLearning on the Fly
• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything(within the Code of Conduct) to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Planning
• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breakdown work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Priority Setting
• Spends his/hers time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Technical Learning
• Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Self-Development
• Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Self-Knowledge
• Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward's) performance reviews and career decisions.

SKILLS & ABILITIES

Education:

Associate's degree (A. A.) or equivalent from two-year college or technical school; and five+(5+) years related experience and/or training; or equivalent combination of education and experience. The ability to read and interpose financial statements are required. Some background in accounting or finance is preferred.

Bachelor's degree (B. A.) or equivalent from four-year college; and 7 years related B2B collections experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software, WinShuttle helpful. SAP or similar ERP required Experience with High Radius preferred Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate to advanced Excel skills.

Other Requirements:

Excellent communication and interpersonal skills, with the ability to work with all levels of management, departmental and cross-functionally, and with customers Professional demeanor and superior written and verbal communication skills Strong problem solving and analytical skills needed to manage complex business situations and achieve objectives The ability to read and interpose financial statements is required. Some background in accounting or finance is preferred.

Job Types:

Full-time, Contract Pay:

$28.00

• $32.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

SAP:

1 year (Required)

Work Location:

Hybrid remote in Irving, TX 75038