Collections Specialist

We are looking for a Collections Specialist to join our team in Greenville, South Carolina in a contract capacity with the potential for a permanent role. This position focuses on supporting healthy cash flow by managing past-due accounts, reviewing customer credit information, and helping resolve billing concerns with professionalism and accuracy. The ideal candidate is organized, comfortable communicating with customers, and able to balance multiple priorities in a fast-moving environment.

Responsibilities:

• Engage with customers by phone and email to address outstanding balances and drive timely payment resolution.
• Build, update, and maintain accurate customer credit records and account documentation.
• Review credit data, reports, and risk tools to evaluate account standing and support informed collection decisions.
• Oversee collection activity across assigned receivables, including follow-up outreach and status tracking.
• Record daily interactions, commitments, and account updates to ensure complete collection notes.
• Investigate disputed charges and billing issues, working toward accurate and prompt resolution.
• Reconcile account balances and payment activity to confirm account accuracy.
• Handle credit-related questions from customers and internal business partners while providing clear, timely responses.
• Escalate severely past-due accounts for outside collection action when appropriate and alert leadership to potential bad debt exposure.
• Arrange payment plans, process credit card transactions, and monitor aging trends to identify accounts needing immediate attention.