Legal Collections Technician

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, check out our Candidate Guide. Under general supervision, performs collection functions for smaller size accounts, premium less than $5000.00, that have been referred to legal collections. Typically this position handles nationwide commercial insurance premium exposures and dispute situations in which policies have been cancelled due to nonpayment.

JOB DESCRIPTION

Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Pursues collection of past due collections for past due receivable balances of less than $5,000.00. Verifies balance and reconciliation numbers for assigned accounts. As directed, follows-up with external collection agencies and attorneys to document status of account until the account is resolved or rendered uncollectible. May recommend account settlement, write-off, revision, and/or premium re-audit activities as warranted for assigned accounts. Maintains detailed file activity documentation through closure of collection efforts. Checks external legal fees and contingency fees incurred and submits for payment authorization. Reconciles accounts with collection central and source ledger processing systems. Reporting Relationship Reports to Supervisor or above Skills, Knowledge and Abilities Working knowledge of legal collections methods, systems and related interfaces and claims systems and claims reports. Basic knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements. Good understanding of the insurance industry and property casualty products for large commercial clients. Excellent communication and customer service skills needed to deal effectively with high profile individuals often regarding sensitive collection issues. Ability to work independently with limited supervision. Strong attention to detail and ability to prioritize multiple tasks. Knowledge of computer applications, including Microsoft Office Suite and other business related software. Education and Experience An Associate's Degree (two-year program) or equivalent formal training program. Typically a minimum of two years related experience in claims, collections, or accounts receivables. #LI-Hybrid #

LI-DM1 CNA

is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion - one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.