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Collections Specialist
Job
Robert Half
Austin, TX (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support accounts receivable operations for a manufacturing organization in Austin, Texas. This Contract position focuses on managing customer accounts, improving cash collection results, and resolving billing issues while maintaining strong internal and external relationships. The ideal candidate will bring solid experience in reconciliation, dispute resolution, and portfolio management, along with the ability to work across teams to address account discrepancies and support accurate financial records.
Responsibilities:
- Oversee an assigned portfolio of customer accounts, keeping invoices, credits, adjustments, and related account activity accurate, timely, and aligned with company guidelines.
- Partner with accounts receivable colleagues to share day-to-day knowledge, offer practical guidance, and help address challenging collection matters.
- Communicate regularly with customers and business stakeholders to strengthen collections performance, support cash flow goals, and preserve positive commercial relationships.
- Coordinate with credit, sales, order management, tax, and customer support teams to investigate root causes of account issues and drive timely resolution.
- Review account activity in detail to identify payment discrepancies, pricing concerns, tax variances, or order entry errors, then follow through on corrective actions.
- Perform reconciliations and balance reviews to confirm transactions are properly recorded and customer accounts accurately reflect payments and open items.
- Prepare manual invoices, account adjustments, statements, aging reports, and invoice copies as needed to support collection efforts and customer inquiries.
- Monitor shared billing communications daily, respond to requests promptly, and maintain complete documentation in accordance with internal policy.
- Assist with month-end and year-end activities, including support for audit-ready schedules and review of credit memos or invoice recoding when requested.