Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Collections Specialist
Job
Robert Half
Austin, TX (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
36
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description We are looking for a Collections Specialist to support accounts receivable operations for a manufacturing organization in Austin, Texas. This Contract position focuses on managing customer accounts, improving cash collection results, and resolving billing issues while maintaining strong internal and external relationships. The ideal candidate will bring solid experience in reconciliation, dispute resolution, and portfolio management, along with the ability to work across teams to address account discrepancies and support accurate financial records.
Responsibilities:
- Oversee an assigned portfolio of customer accounts, keeping invoices, credits, adjustments, and related account activity accurate, timely, and aligned with company guidelines.
- Partner with accounts receivable colleagues to share day-to-day knowledge, offer practical guidance, and help address challenging collection matters.
- Communicate regularly with customers and business stakeholders to strengthen collections performance, support cash flow goals, and preserve positive commercial relationships.
- Coordinate with credit, sales, order management, tax, and customer support teams to investigate root causes of account issues and drive timely resolution.
- Review account activity in detail to identify payment discrepancies, pricing concerns, tax variances, or order entry errors, then follow through on corrective actions.
- Perform reconciliations and balance reviews to confirm transactions are properly recorded and customer accounts accurately reflect payments and open items.
- Prepare manual invoices, account adjustments, statements, aging reports, and invoice copies as needed to support collection efforts and customer inquiries.
- Monitor shared billing communications daily, respond to requests promptly, and maintain complete documentation in accordance with internal policy.
- Assist with month-end and year-end activities, including support for audit-ready schedules and review of credit memos or invoice recoding when requested. Requirements
- At least 4 years of experience in accounts receivable, collections, or order-to-cash functions.
- Strong working knowledge of account reconciliation, billing support, credits, adjustments, and dispute management.
- Proficiency with Microsoft Excel and Office tools, including pivot tables and advanced analytical functions.
- Experience using enterprise financial systems; Oracle Financials R12 is preferred.
- Familiarity with Salesforce is preferred.
- Ability to manage commercial collections while balancing risk awareness and customer relationship considerations.
- Manufacturing industry experience is preferred.
- Strong communication skills and the ability to collaborate effectively across multiple departments.