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Collections Representative
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Arra Finance
Carrollton, TX (In Person)
Full-Time
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Job Description
Collections Representative Arra Finance Carrollton, TX Job Details Full-time 1 day ago Benefits Health savings account AD&D insurance Loan repayment program Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Debt collection phone call Computer operation Customer communication High school diploma or GED Debt collection negotiation Collections account management Full Job Description Arra Finance is a leading subprime auto-finance company which offers fast, simplified lending solutions for buyers and multiple compelling advantages for dealers. The company's cutting-edge auto finance platform provides franchise and independent dealerships across the United States with auto financing solutions for used car buyers. Its scalable loan origination system and data warehouse provides dealers with access to finance solutions and enables them to facilitate auto sales for the dealership customers. A Collections Representative collects payment from customers who have past due accounts. The job involves communicating with customers through inbound and outbound calls, and using negotiation, customer service, and collection skills to help them resolve their delinquency. The job also requires following the Bank's policies and procedures, as well as applicable laws and regulations, to ensure compliance and accuracy. The job duties include conducting skip tracing activities, recommending repossession and legal action, and soliciting loan modifications when appropriate. The job also entails meeting monthly goals and key performance indicators assigned by the supervisor. Responsibilities
- Adjust all delinquent accounts assigned in accordance with Collection Department guidelines, and applicable laws and regulations
- Collect on accounts to bring accounts current
- Handle customer complaints, resolve problems or refer customers to appropriate bank representative for resolution
- Handle incoming calls from customers, auto dealerships and other lenders with questions regarding the status of loan accounts
- Conduct skip tracing activities
- Recommend accounts for repossession and/or legal action
- Place outbound calls to collect on accounts to bring accounts current using the call model
- Achieve monthly established goals and key performance indications Skills and Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Thorough knowledge of collections operations, loan repayment schedules, consumer loan contractual obligations and the Fair Debt Collections Practices Act
- Excellent communication, negotiation, customer service, and collection skills
- Ability to work in a high volume, fast-paced environment
- Ability to operate computers, printers and other office equipment This job is in office.