Collection Representative II

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

Our purpose:

We accelerate partners' success through innovative financial technology solutions and inspired service.

The Opportunity:

The Collection Representative II utilizes various collection strategies and methodologies to contact consumers and negotiate payment in full, settle the account or establish payment arrangements on delinquent debt. This role manages a complete portfolio of charged-off accounts with principal balances of $2,501 and greater, requiring effective negotiation skills and strict compliance with all regulatory and company policies. The representative must have a solid understanding of credit bureau reporting (CBR) and leverage it in skip tracing efforts when appropriate, while also identifying resources to assist members in resolving their obligations and can incorporate that into their discussion. Day in the

Life:

Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts. Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater. Utilize various collection strategies and skip tracing techniques to locate right parties when necessary. Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions. Identify and provide resources to assist members in resolving their obligations. Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections. Establish and maintain payment arrangements consistent with company standards. Dorm, close, and make recommendations on accounts in line with established guidelines. Make second voice calls as necessary to assist other collectors. Follow up on specific accounts that meet department criteria to ensure all work has been completed. Evaluate accounts where resolution is not possible and recommend for further review when appropriate. Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges. Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies. Accurately and promptly document all account activity. Perform other duties as assigned.

Qualifications:

Minimum (1) year collections or sales experience preferred

Education:

High school education or GED equivalent About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $15.87

• $19.

81 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA)

Supplemental Insurance Mental Health and Well-being:

Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered "Our Momentum. Your Moment." At Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you'll find it's your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you've come to the right place. Velera is a highly accessible environment where you're empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You'll be glad to know that you don't have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren't afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you've always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we're well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera's payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence

• Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security
• Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions
• Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth
• Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.