Collections Specialist

Collections Specialist Warrior Allegiance - 1.8 El Paso, TX Job Details Full-time $27,040 - $31,200 a year 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications CRM software Professional networking Debt collection phone call Teamwork Customer retention Multitasking Conflict de-escalation Problem-solving Process management Collections account management Full Job Description Position summary: Primarily responsible for managing and resolving overdue accounts to ensure timely payment of invoices.

General purpose:

Contacting clients to collect outstanding payments, maintaining accurate records, and collaborating with internal teams to address disputes or discrepancies.

Position responsibilities:

Contact customers via phone, email, or mail to follow up on overdue invoices. Negotiate payment plans and resolve payment issues professionally and effectively. Monitor accounts to ensure timely payments and follow up on outstanding balances. Investigate and resolve discrepancies or disputes related to billing and payments. Maintain accurate and up-to-date records of all communications and transactions with customers. Prepare and provide detailed reports on collection activities and account status. Document payment arrangements and ensure compliance with company policies. Build and maintain positive relationships with customers while ensuring timely payment. Provide excellent customer service by addressing inquiries and concerns regarding accounts. Provide regular updates on accounts receivable status and collection performance to management. Continuously evaluate and recommend improvements to the collections process, aiming to increase efficiency and reduce days sales outstanding (DSO). Ensure compliance with relevant legal and regulatory requirements for debt collection practices, including adherence to the Fair Debt Collection Practices Act (FDCPA) and other applicable laws. Assist the finance team with month-end and year-end closing activities such as monthly participation of the call campaign. Help Accounts receivables when they are short staff Keep track of all your client's information and ensure its updated and accurate Errors do not exceed 5 per month on invoices and excel sheets.

Pay:

$27,040.00 - $31,200.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Paid training Vision insurance

Work Location:

In person