Collections Specialist

Collections Specialist Robert Half - 3.9 El Paso, TX Job Details Temporary | Contract $14.25 - $16.50 an hour 13 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Research Full Job Description We are looking for a Collections Specialist to join a team in El Paso, Texas for a Contract position. This opportunity is well suited for someone starting a career in collections or customer service and offers hands-on training in mortgage servicing support. You will work in a fully onsite setting, helping borrowers navigate payment challenges while maintaining accurate records and following required guidelines.

Responsibilities:

Communicate with borrowers to discuss past-due mortgage payments and identify practical repayment options. Prepare and distribute required borrower correspondence in accordance with investor timelines and servicing standards. Review customer financial circumstances and suggest appropriate loss mitigation solutions when eligibility is established. Handle collection activities in compliance with debt collection regulations, privacy requirements, and company procedures. Use research tools and skip tracing methods to locate customers when contact information is outdated or incomplete. Record all collection conversations, follow-up actions, and account updates in the appropriate systems. Coordinate property inspection requests and track condition-related information as part of account management. Maintain organized files, support monthly reporting, and complete administrative tasks such as scanning, filing, and document handling. Entry-level experience in collections, customer service, accounts receivable, or a related support function is helpful. Ability to communicate professionally with customers by phone while managing sensitive financial conversations. Familiarity with collection workflows, billing support, or inbound call handling is preferred. Comfort using business systems such as CRM platforms, accounting software, or financial services applications. Strong attention to detail with the ability to document activity accurately and keep records current. Working knowledge of consumer privacy expectations and regulated collection practices is preferred. Ability to stay organized, manage follow-up tasks, and work effectively in a fully onsite environment. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .